Our Commitment

We, at Sanctual, also highly value your happiness and this is our pleasure to give you our best for your satisfaction. We go an extra mile to guarantee a trouble-free and rapporting shopping experience.  We provide a hassle-free return policy.

Return Period

30 days from the date of purchase you get the opportunity to either return or change your order.

Return Steps

  • Request an RMA Number: Reach us at [email protected] to get our customer service representatives. Applicants should follow our website link: https://www. return-merchandise. com to open a Return Merchandise Authorization (RMA) ticket. This figure helps to trace the value of your budget appropriately.  
  • Package Your Item: Preserve the item in its original packaging to make secure packaging. To make sure that the item remains safe in transit, you will need to use completely adequate shipping materials.  
  • Include the Return Form: Tuck your return form inside your order package and put it in the return shipping box. We can accomplish it by this procedure and thus accuracy in the return of money becomes more or less effortless.
  • Send the Package: Send the item back to our returns component at the address mentioned below: 103 Mamie Ave, Corsicana, TX 75110, United States

 Return Shipping

We take full responsibility for shipping cost for your items when you return it to us. Instead, our team will automatically generate a prepaid shipping label once your RMA number has been issued.

Processing Time

Thus, if returned items take longer than 30 days before they are received, the refund process will not be conducted. The email notification will be received by your the system once the return has been processed.

Exceptions

In case certain products are not good or damaged when received, please inform our customer service department as quickly as possible about the exchange or return in order to make sure that everything was done properly.

Refund

However, the soonest the refunds or exchanges will be processed is 30 days after we receive your returned item already. After we receive your refund or exchange request, you will be notified via email to confirm your request has been addressed.

Questions

Please do not hesitate to reach us at [email protected] in case you have any questions about our return policy or if you need some help making a return.  For this, we are here to provide all assistance that you might need. com.

Additional Notes

The used or the modification is not accepted as a return policy.  The item must be clean and unused like after you opened the package first time.

We regret that sometimes the items are defective or damaged.  Please submit an order number and photos of the issues to get a replacement or refund.

We’ll stand by you if anything comes up in the return procedure, our customer support officers are always ready for you at any moment.

Thank You

Thanking you for opting for Sanctual . In our mind, customers are not just another source of profits but also people who inspire us to strive for excellence in our services.