Our Commitment

At Sanctual, customer satisfaction is our top priority. We provide a comprehensive return policy to ensure a seamless experience.

Return Period

You have 30 days from the date of purchase to return an item.

Return Steps

  1. Contact our customer service at ___ to obtain a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely in its original packaging.
  3. Include the provided return form.
  4. Ship the package to: ___

Return Shipping

We cover the cost of return shipping.

Processing Time

Expect the return process to take up to 30 days from when we receive the item. You will receive an email notification upon completion.

Exceptions

For defective or damaged products, please contact us immediately for a refund or exchange.

Refund

We will handle refund or exchange requests within a minimum of 30 days after receiving the item. You will be notified via email once the return is processed.

Questions

For any queries about our return policy, do not hesitate to contact us at [email protected].

Additional Notes

  • The item must be unused and in its original condition.
  • For damaged or defective items, contact our customer service with your order number and photos.
  • If you encounter any difficulties, please reach out to our customer service team.

Thank you for choosing Sanctual. We appreciate your understanding and cooperation during the return process.