To ensure customer satisfaction when purchasing products from Sanctual, we are committed to providing a fair and flexible return service, creating the most convenient conditions for shopping.

In the event that you need to return an item, please follow these steps:

  1. Contact our customer service department:
  • If you encounter any issues with the product and need to exchange or return it. Within 30 days, please contact our customer service department via email at [email protected] to report the issue and request a Return Merchandise Authorization (RMA) number.
  1. Send the item back:
  • Once you receive the RMA number, securely package the product in its original packaging.
  • Include the provided return form.
  • Send your return to the following address: 45 Kanon Ct, Newtown, PA 18940, USA. We will cover the cost of the return.
  1. Process the exchange or return:
  • Upon confirmation of receipt, we will proceed with processing by issuing a refund or exchanging for another product (depending on your preference). Please allow up to 10 days from receipt of your item for us to complete the process. You will receive an email notification once your return has been processed.

 

Product Return Conditions:

Our store is committed to assisting customers with product exchanges or returns in the following cases:

  • Faulty printing: In the event of issues such as blurry printing, color loss, or distortion not in line with the designed sample, …
  • Spelling errors on the shirt: If there are any spelling errors on the product, we will take responsibility and assist with exchanges or returns.
  • Incorrect color delivery: If the product is delivered in a different color from the placed order, customers have the right to request an exchange at no additional cost.
  • Strange color stains on the shirt: If there are any issues related to unwanted color stains on the product, we will accept exchanges.
  • Other errors originating from our products or services: We will review and resolve any other error cases originating from our products or store services to ensure customer satisfaction.

Refund methods: Customers can choose to receive a refund for the order or exchange for a product as per the order request.

Note:

Products at Keeptee are designed and manufactured according to customer specifications. Therefore, we cannot accept or support returns in the following cases:

  • Incorrect print selection for the product.
  • Choosing an inappropriate size for personal needs.
  • Spelling errors or incorrect information provided by the customer. (for custom products)

To avoid any inconvenience, we encourage customers to carefully check product details before completing the purchase process. Ensure that all information and personal requests are entered correctly before confirming the order.

Our customer support team is always ready to assist you with any product and ordering issues. Please do not hesitate to contact us if you need any assistance.

We sincerely thank you for choosing Sanctual. Your satisfaction is our great honor, and we appreciate your understanding and cooperation throughout the return process.