Satisfaction Guarantee:

Sanctual prioritizes customer satisfaction. In case of any issues, a clear refund policy is detailed below.

Refund Timeframe:

  • Refunds will be processed within 5 business days of approval.
  • If delays occur, contact our support team.

Replacement Order Confirmation:

  • After refund approval, a replacement order confirmation will be sent within 5 business days.
  • Please allow an additional 5 days for order fulfillment, followed by a new tracking number.

Secure Transactions:

  • PayPal is used for all refund transactions for security.
  • Refer to our Billing Terms and Conditions for more payment details.

Refund Eligibility:

  • Your refund eligibility will be communicated via email after the returned item is inspected.
  • Approved refunds will be credited to your payment method within a specified timeframe.

Delayed Refunds:

  • If delays occur, check your bank account, credit card company, and bank.
  • Contact Sanctual for further assistance.

Sale Items:

  • Refunds are applicable only to regular-priced items.


  • Exchanges are allowed for defective or damaged items only.
  • Contact [email protected] and send the item to the provided address.


  • Gifts shipped directly to recipients will receive a credit equal to the return value.
  • If the gift is not marked as a gift or the giver had it sent to them, they will receive the refund.


  • Return shipping costs are nonrefundable and the responsibility of the customer.
  • If a refund is granted, the return shipping cost will be deducted.